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What You Need to Know About Chatbots

You’ve probably heard of chatbots already, and you probably think that they’re yet another weird internet thing. The truth, though, is that chatbots are some of the most useful little programs available today. You may be wondering then: How can chatbots be useful in your business?

First, let’s talk about what chatbots are and how they work.

As mentioned earlier, chatbots are programs, and they have been designed to automatically engage with the messages they receive. They can be programmed to respond in different ways to messages that contain certain keywords. They can even use machine learning so they can adapt and tailor their responses to different situations. Some popular chatbot mediums include SMS or texts, social media messaging services, and website chat windows.

An increasing number of businesses are using chatbots to interact with their customers, and you can do the same, too. So, how can chatbots help your business?

  • Respond to customers outside business hours. Just because you’ve called it a day, it doesn’t mean a potential customer has. Inquiries about listings and related matters can come at any time, so it’s a good idea to have a chatbot that can respond to messages even when you’re unavailable.
  • Answer common questions. Chatbots can provide answers to leads who are merely looking for basic information such as your business operating hours, available inventory, and price lists.
  • Collect information from leads. A chatbot on your website can collect a lead’s details such as their name, email address, and phone number whenever they submit a query. This information can then be imported to your CRM.
  • Schedule appointments. You can set up chatbots to help make appointments for your clients, so they can easily pick an open slot on your calendar without having to spend time on a call.
  • Help with information searches. Chatbots can also assist leads who are searching for specific information. To use an example in real estate, the chatbots can ask for a lead’s requirements such as home type and number of bedrooms, then present them with recommended listings.

So, if you’re looking for that one tool that can help make your workdays run more smoothly, consider getting a chatbot for your business